WHAT’S INCLUDED IN MY FESTIVAL TICKET?

GENERAL ADMISSION TICKETS INCLUDE ACCESS TO THE MAIN FESTIVAL AREA.

VIP TICKETS INCLUDE ACCESS TO A DEDICATED ENTRY LANE AS WELL AS AN EXCLUSIVE VIP AREA FULLY INSIDE THE FESTIVAL, EQUIPPED WITH BESPOKE COCKTAILS AND BARS, EXCLUSIVE FOOD STALLS, PREMIUM TOILETS AND A TENTED RELAXATION AREA.

NOTE: DRINKS AND PRIVATE TABLES ARE NOT INCLUDED IN THE TICKET PRICE. BILL AND VENUE SUBJECT TO CHANGE.

WHAT DO THE DIFFERENT TICKET TIERS MEAN?

THERE IS NO DIFFERENCE IN ACCESS BETWEEN THE GENERAL ENTRY TICKET TIERS. 1ST RELEASE WILL GIVE YOU THE SAME EXPERIENCE AS 2ND RELEASE, AND SO ON. THE ONLY DIFFERENCE IS THE PRICE AND ORDER IN WHICH THEY WILL COME ON SALE.

AS MORE TICKET TIERS ARE RELEASED, THEY GO UP IN PRICE, THEREFORE THE SOONER YOU BUY YOUR TICKET, THE MORE YOU WILL SAVE!

CAN I UPGRADE TO A VIP TICKET IF I’VE ALREADY PURCHASED A GENERAL ADMISSION TICKET?

UNFORTUNATELY, WE ARE UNABLE TO OFFER TICKET UPGRADES.

WHO ARE THE OFFICIAL TICKET VENDORS?

OUR OFFICIAL TICKET SELLERS ARE TICKETMASTER AND SKIDDLE. PLEASE DO NOT BUY TICKETS FROM ANY OTHER PLATFORM OR THIRD-PARTY SELLERS, AS WE CANNOT GUARANTEE THEIR AUTHENTICITY.

WHAT IF I HAVEN’T RECEIVED CONFIRMATION OF MY TICKET PURCHASE?

PLEASE CONTACT THE TICKET AGENT YOU PURCHASED FROM DIRECTLY AND THEY WILL BE ABLE TO ASSIST YOU.

WHEN WILL I RECEIVE MY FESTIVAL TICKET?

AT THIS STAGE YOU SHOULD ONLY HAVE YOUR BOOKING CONFIRMATION. TICKETS WILL BE SENT OUT AS E-TICKETS, AND NOT DELIVERED BY POST, APPROXIMATELY 1-2 WEEKS PRIOR TO THE FESTIVAL.

HOW CAN I CHANGE MY PERSONAL DETAILS ON MY BOOKING?

PLEASE CONTACT YOUR TICKET PROVIDER DIRECTLY TO MAKE CHANGES TO YOUR BOOKING.

WHAT DO I NEED TO BRING TO GUARANTEE ENTRY?

PLEASE BRING YOUR TICKET, THE CARD YOU PURCHASED THE TICKET WITH AND VALID PHOTO IDENTIFICATION.

WHAT CONSTITUTES A VALID PHOTO ID?

PHOTOGRAPHIC FORMS OF IDENTIFICATION SUCH AS A PASSPORT OR DRIVING LICENCE ARE ACCEPTABLE.

CAN I USE TICKETS BOUGHT WITH MY OLD/LOST CARD?

PLEASE BRING YOUR NEW CARD, AN OFFICIAL FORM OF IDENTIFICATION AND A LETTER OR BILL THAT MATCHES YOUR ACCOUNT’S ADDRESS.

CAN I SELL/CANCEL MY TICKET?

ALL TICKETS ARE NON-TRANSFERABLE, AND WE ARE UNABLE TO OFFER ANY REFUNDS FOR TICKETS NO LONGER NEEDED.

IF YOU WOULD LIKE TO APPLY FOR ACCESSIBLE FACILITIES AT THIS EVENT WE ASK CUSTOMERS TO PURCHASE A TICKET OF ANY TYPE FOR THIS EVENT AND THEN APPLY USING AN APPLICATION FORM HERE.

FACILITIES YOU CAN APPLY FOR INCLUDE:

• ACCESSIBLE TOILETS
• ACCESSIBLE VIEWING PLATFORM
• PA TICKET IF REQUIRED
• BSL (BRITISH SIGN LANGUAGE INTERPRETING)

ALL CUSTOMERS MUST SUBMIT SUPPORTING DOCUMENTATION WHEN APPLYING FOR ACCESS TO BE APPROVED.

PLEASE SEE THE LIST BELOW FOR INFORMATION ON WHICH DOCUMENTS WE ACCEPT. PLEASE SEND ONE OR MORE, WE WILL ALWAYS LET YOU KNOW IF WE REQUIRE MORE:

• PIP (PERSONAL INDEPENDENCE PAYMENT)
• DLA – CARE AND/OR MOBILITY
• LETTER FROM A MEDICAL PROFESSIONAL
• D/DEAF OR BLIND REGISTRATION
• THE ACCESS CARD OR EQUIVALENT WITH A +1 ICON FOR PA TICKETS
• BOTH SIDES OF BLUE BADGE – THIS IS ONLY VALID FOR PARKING, IF APPLYING FOR ANYTHING ELSE PLEASE SEE THE ABOVE DOCS.

WE CAN TAKE A LOOK AT ANYTHING YOU HAVE AND WILL ALWAYS LET YOU KNOW IF WE REQUIRE MORE IN GOOD TIME.

IF YOU HAVE ANY QUESTIONS REGARDING DISABLED ACCESS, PLEASE CONTACT THE ACCESS TEAM AT ACCESSUK@FESTIVALREPUBLIC.COM